Link Softphone
Users can take their desk phone anywhere with Synkato’s native softphone application, Lynk.
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Built with you in mind
Communicate anywhere from any device
Keep your existing phone numbers
Use advanced reporting and call routing
Choose your own phone hardware
Restore data quickly with backups
Automate and reduce business costs
Reach out to our support team 24/7
Stay connected with 99.99% uptime
Queue Management
Presence provides total control over your call environment with interactive dashboards and call routing.
Request a DemoEnhance every experience
Synkato’s contact center solution is a team favorite, and for a reason. With so many awesome features, your business can delivery a white-glove service to anyone calling in.
Contact Center Reporting
Advanced reporting gives your team crucial insights for all your contact centers. Create custom reports to view important metrics such as hold times, abandonment rates, call volume, agent performance, and other unique call trends to help your team.
Call and Text Work
Step up your game with custom call and texting workflows. Tailor the customer experience within your team down to every detail. Set up a custom workflow for any number to route calls and text messages, and create as many flows as your team needs.
Easy Interface & Upgrades
Get your contact center teams trained quickly and boost their productivity with Synkato’s easy-to-use interface. Plus, feature and function updates are automatic with each system release for easy upgrades with no downtime. Just refresh your browser!
Call Monitoring and Management
Organize the chaos of call management and monitoring through a single screen. Configure your workflows further through ring groups, use call barging and whispering to listen in and assist agents with calls, and view real-time call stats any time.
Platform Features
Personal call
Visual voicemail, voicemail to email, call screening, click-to-dial phonebook, and do not disturb
Mobility
Native Lynk Softphone, fax through email, email alerts, SynkUp video meetings, and conference rooms
Call management
Paging, call recording and archiving, pre-recorded messages, and user status display
System and security
Data backup, automatic updates, privacy compliance, and encryption
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